1 year experience with Solaris 2.6 & 2.7  (models E450, E3000, E3500, E4500)
7 years experience with UNIX: HP-UX (versions 9.0 through 11) running on F, K, T, D, H, L, N, & V class series machines, SCO XENIX, SCO UNIX (versions 3.2 through Open Server 5) running on the Altos Server Line (800, 900, 1000, 4500, 5000, 7000, 7000P, 9000, 10,000, 15,000, and 17,000), also running on AT&T S10 & S40 servers, also running on HP Netservers, Texas Instruments 1300's running TI-XENIX, Texas Instruments 1500's running System V release 4, as well as Unisys machines running Unisys System V release 4.
3 years experience with implementing and supporting CMHC Systems’ Imaging System which consists of IBM Servers networked to an HP Optical Jukebox, as well as to various PC scan & view stations running Windows 3.11 with HP and Fujitsu High Speed scanners. All of this running via TCP/IP across a wide-area network.
10 years experience with all aspects of PC-based workstations and servers (running SCO UNIX, SCO XENIX, LINUX, MS-Windows 3.1, MS-Windows for Workgroups, MS-Windows 95, MS-Windows 98, MS-Windows NT Server 3.51, MS-Windows NT Server 4.0) from building systems, loading and testing software, and the implementation and support of Wide Area/multi-server networks running a variety of protocols including TCP/IP, NetBEUI, IPX/SPX, and Token Ring.
Extensive experience with all major Unix services: NFS, NIS/NIS+, installations, automation, user management, backups, performance tuning, RAID, and high available clusters (including IBM’s HACMP & HP’s MC Service Guard)
Qwest Communications, Inc.
May 1999- Present
Serving as a Unix Administrator for Qwest’s internal Network Computing group. This group (15 total) administers over 300 UNIX servers, which are the core of Qwest’s Production servers. These servers run the long distance, billing, fraud detection, switch monitoring,
Currently a member of the rapid response team, which is charged with rapidly diagnosing, correcting, and reporting all Production Server issues. Often scheduled as sole Unix Administrator on-call and personally entrusted with all of Qwest’s Production servers during this time. Often must coordinate trouble-shooting and quickly resolving server problems among vendors (such as HP & Sun), system Database Administrators, Application Programmers, and end-users
Designed and built numerous HP9000 (K, L, N, & V series) servers. This included putting the hardware together, installing the Operating system and configuring storage subsystems (including MTI, HP Jamaica & Autoraid, & EMC) for use with applications and Oracle databases.
Migrated a number of servers from FDDI to 100Mb and 1000Mb Ethernet NICs thus increasing network bandwidth and relieving network congestion, which was lowering end user’s productivity.
Directly responsible for the Production Assurance servers which are carbon copies of our Production Servers and environment. These servers were lacking effective and consistent Unix administration and were Qwest’s main servers to test applications for Y2K compliance. I took these servers over, corrected all of their problems and made them a true carbon copy of the production environment. This lead to the successful testing and compliance of all Production applications so that on Dec 31, 1999 Qwest experienced NO Y2K problems in the Production environment.
Recognized for quickly resolving Production outages thus leading to greater user satisfaction and preventing the loss of millions of dollars in revenue.
Took charge of the BMC project, which was failing and turned it around so that it was a success. The BMC project was about implementing BMC’s PATROL server monitoring & BEST1 performance monitoring and trending software on all of Qwest’s production servers. Because of my leadership and efforts, the software is now loaded, configured, and implemented on ALL Qwest Production servers. This implementation has prevented numerous system outages before they occurred as well as recommending hardware upgrades (via the trending tool) for servers before performance was a problem.
February 1997- May 1999
CMHC Systems, Inc.
Senior Systems Engineer
Went on-site with Sales team to customer sites and architected new network and UNIX solutions to new and existing cusomters.
Installed, configured, and implemented 2 IBM SP2 clusters. This included overseeing the installation of the hardware, building the Control Work Station, installing & configuring all of the nodes, and insuring that all of the nodes could communicate with each other and the corporate network.
Provided technical support for Unix System Administrators on multiple Operating Systems, AIX 3.2.x, SCO Open Server 5.0.x, SCO 3.2v4.2x, HP-UX 9.x-11, & Unisys System V release 4 platforms.
Advised customers on backup solutions and assisted in the creation of disaster recovery procedures.
Responsible for performance monitoring, kernel tuning, OS upgrades, OS patch installations, resource management (disk, memory, etc…) and network utilization.
Designed and implemented a quarterly report system which utilized scripts that I wrote on the Unix servers collecting data, automatically being transferred to the companies server via automated ftp or automated UUCP which then were put into Microsoft Office, Excel, and Access, which then created reports for 60 of the companies largest customers. These reports documented system performance and included recommendations to improve performance. This led to greater customer satisfaction and increased hardware sales.
CMHC Systems, Inc.
Team Leader, Systems Engineering Team
June 1996- February 1997
Developed System Support Team to support Networking, Operating Systems, Hardware, and Imaging issues for 460 customer sites.
Responsible for a team of 8 System Support Specialists, which included hiring, training, mentoring, and development.
Designed and implemented an internal training system for the System Support Team as well as for the rest of the company.
Responsible for the System Management and support of 3 Unix Servers and a PC network that the company used as a test platform.
Responsible for all Customer Network, Operating System, and Hardware support issues. These issues include making sure that all customer “ Requests for Assistance” are handled promptly, efficiently, and that the solution is technically correct.
CMHC Systems, Inc.
March 1994 - June 1996
Assisted the Team Leader of the System Support Group, which included mentoring junior System Support Specialists, handling and resolving very difficult customer issues, and working on special projects.
Re-designed and taught all UNIX and System Management courses CMHC offered to their Customer Base.
Worked with the Research and Development Department on a variety of projects which included the design, Beta testing, and implementation of several products including CMHC’s e-mail product, integrating JSB Multiview into our software (creating a client-server environment), and customizing our version of Kermit to act as a PC-based serial emulation package.
Designed and implemented Internet E-mail Exchange service via UUCP for 200 customers. This also included running the Internet DNS (Domain Name Service) for these customers and trouble-shooting any UUCP or Internet-related problems that arose.
Buypass Systems, Inc.
Technical Support Team Leader
December 1992 - March 1994
Formed and managed New Industry Specific Technical Support Team consisting of 25 technical support representatives.
Responsible for all customer Network, Operating System, and Hardware issues. In addition, assist in the coordination of all schedules, and manage the Team to ensure service levels remain consistent. Recommend system enhancements, support to new products and features. Train new Team members and the current staff on new products and features.
Bachelor of Arts 1991 - Valdosta State University, Valdosta Georgia
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